CRM and ERP
Contacts, quotations, orders, stock and invoicing in one system with proper links between them, so a closed sale updates stock and receivables without anyone re-keying it.
Custom Software
Software built around how you actually work
Off-the-shelf tools assume a process you do not have. We build the system your operation needs — inventory, billing, approvals, VAT — and hand you the source code.
- Built from your documents
- Oman VAT handled correctly
- Source code is yours
Muscat, Oman
Custom Software
Off-the-shelf tools assume a process you do not have. We build the system your operation needs — inventory, billing, approvals, VAT — and hand you the source code.
At a glance
When the spreadsheet has run out of columns
Every growing company here reaches the same point. The order book lives in one spreadsheet, stock counts in another, and finance reconciles both at month end. Staff copy figures across because that is faster than asking IT. The result is a process that only two people fully understand and nobody can hand over. We sit with your team and rebuild that logic as proper software, starting from your documents rather than a generic feature list.
We write it in Laravel and PHP, structured so your next developer can pick it up, and we run each stage as a working demonstration rather than a status report. Omani VAT at five percent is calculated and reported properly, approval chains follow your real authority limits, and every action leaves an audit entry. You own the repository, the database design and the documentation from the first commit.
Every engagement includes documentation, handover and a named contact.
What we deliver
Systems we build
Six modules that replace the spreadsheets and legacy tools holding your operation together.
Inventory and warehouse
Multi-location stock with barcode scanning, goods-in and goods-out, reorder thresholds and stock valuation. Bin transfers and adjustments are logged with the reason and the user.
Booking engines
Availability rules, resource allocation, deposits and reminders for salons, clinics, workshops and service bays, with a customer-facing booking page in Arabic and English.
Billing and VAT
Invoices, credit notes, recurring billing and sequential numbering with Oman VAT at five percent applied correctly, plus the summary your accountant needs at filing time.
Roles and audit trails
Permission levels per role, approval limits by amount, and a log recording who changed which record, when, and what the value was before.
Dashboards and reporting
Executive views of revenue, margin, receivables and stock movement, with drill-down to the underlying transaction and scheduled report delivery by email or WhatsApp.
Why businesses choose this
What makes this different from a template
01
You own the code outright
Repository, database schema, documentation and deployment scripts belong to you from the first commit. No licence, no per-seat fee, and no dependency on us to keep the system alive.
02
Omani tax logic built in
Five percent VAT, treatment of zero-rated supplies, credit notes and fiscal period handling are designed into the schema rather than patched in later by a consultant.
03
Migrated, not abandoned
Your existing data is mapped, cleaned and moved with a rehearsed cutover and a rollback path. We run old and new in parallel until you trust the numbers match.
04
Built for your network conditions
We design for the connectivity you actually have, with sensible caching, compressed assets and mobile layouts that stay usable on a warehouse connection rather than office fibre.
05
Phased release, not big bang
Modules ship in priority order, each one live and in use before the next begins. If the budget stops after module two, you still have a working, valuable system.
Who we do this for
Industries we build for
Trading and distribution
Stock, invoicing and receivables across multiple branches with margin visibility on every product line and customer.
Contracting and facilities management
Work orders, technician scheduling, purchase approvals and VAT-compliant invoices against contract value.
Automotive and workshop services
Job cards, parts consumption, service history per vehicle and warranty claims with photo evidence stored against each repair.
Healthcare and pharmacy groups
Patient records, appointment scheduling, dispensing stock and insurance billing with controlled access per branch.
Manufacturing and packaging
Bill of materials, production orders, material consumption tracking and costing per batch with variance reporting.
Educational and training institutes
Course cohorts, fee schedules, attendance, instructor payouts and parent or guardian communication through WhatsApp.
How we deliver
How we build
Five stages, each ending with something you can click on rather than a progress report.
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01
Process and data discovery
We interview the people doing the work, study your forms, spreadsheets and reports, and document the rules that actually apply, including the ones nobody wrote down.
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02
Prototype you can click
We build screens for the two or three most important workflows so you can judge the logic in a browser. Changes at this stage are cheap, which is exactly why we encourage them.
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03
Iterative build and UAT
Modules are developed in fortnightly cycles with a test pass against a written acceptance checklist signed by the people who will actually use the system.
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04
Migration and go-live
Old data is cleaned, mapped and imported in a rehearsed run. We go live alongside the old process, verify the figures, then switch and keep a rollback path open.
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05
Training and handover
Role-based training for staff, written operating guides, and a technical handover covering your codebase, database and deployment. Support is then available on a retainer.
Tools we work with
Our stack
- Laravel
- PHP
- MySQL
- PostgreSQL
- Filament
- Vue.js
- Redis
- Docker
Questions
Common questions
01 How much does a custom system cost?
A focused module such as invoicing or booking typically runs from a few thousand OMR. A full CRM or ERP is priced per phase after discovery, with a fixed price per phase rather than an open hourly meter. You get that breakdown before we start, and nothing starts without your sign-off on it.
02 Why not buy an off-the-shelf CRM instead?
Buy one if it fits. Off-the-shelf tools cost less and start faster when your process is close enough to the default. Custom work is justified when you have modified a system so far it no longer fits, when invoicing or VAT logic is specific to Oman, or when your data cannot sit on a vendor platform outside the region.
03 How long until we can use it?
A first usable module is typically live in four to eight weeks, and the system grows in phases after that. We scope to a release order agreed with you, prioritising what removes the most spreadsheet work. Full ERP rollouts usually run three to nine months depending on how many branches and modules are involved.
04 Do we own the code and the data?
Yes, both of them. The repository, database design, documentation and deployment setup are all delivered to you, and we hand over the hosting credentials and environment keys as part of go-live. There is no per-seat licence, no vendor lock-in, and nothing stops working if you decide to change developers later.
05 What about Arabic and English in the system?
Both are first-class. The interface, printed documents, emails and notifications are fully bilingual, Arabic is the default right-to-left layout, and numbers, dates and currency follow Omani conventions. Users can switch language per session without losing their place in the workflow.
06 What happens after go-live?
We offer a support retainer covering monitoring, backups, bug fixes and a monthly block of change requests, because real usage always surfaces gaps a UAT pass cannot predict. Some clients prefer no retainer and simply call us when needed. Either way the documentation and handover are complete from day one.
Related services
Often delivered alongside this service
API & System Integration
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Cloud Solutions
Dastgir IT Services delivers AWS, Google Cloud and DigitalOcean hosting, low-downtime migration, restore-tested backups and 24/7 monitoring in Oman.
E-Commerce Development
Online stores wired to Thawani, BenefitPay, Stripe and PayTabs, with Omani courier tracking included. Start selling with Dastgir IT Services today.
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Send a short description of the process and we will tell you honestly whether custom development is the right answer or a cheaper fix would do.
We reply during Oman business hours, Sunday to Thursday. · +968 9651 5039 | +968 9355 7155