Cloud API onboarding
We register your number on the Cloud API, submit business verification with Meta, configure the display name and webhooks, and confirm delivery is working before anything else is built.
WhatsApp Automation
Answer every WhatsApp message, even at 9pm
Most customers message after hours and get silence until morning. We put your business on the official Cloud API so enquiries get answered, tracked and handed to the right person.
- Meta-verified business setup
- Opt-in list you can prove
- Shared inbox with handover
Muscat, Oman
WhatsApp Automation
Most customers message after hours and get silence until morning. We put your business on the official Cloud API so enquiries get answered, tracked and handed to the right person.
At a glance
WhatsApp as a sales and service channel you control
In Oman, WhatsApp is where conversations actually happen. A customer sends a photo of a menu, a plate number, a quotation request or a payment receipt, and expects an answer. Handling that by hand means one person holding a personal phone, no record of what was agreed, and no way to tell at 7pm whether a lead has already been answered. We move that conversation onto the official Business Cloud API so it becomes trackable work, not a private habit.
The work starts with the unglamorous part: your display name, business verification documents, phone number hygiene and message templates that Meta will actually approve. We build opt-in lists that respect consent, write templates for the twelve or so notifications you genuinely need, and configure a shared team inbox with agent assignment, internal notes and handover between shifts. Everything syncs into your CRM so a WhatsApp enquiry appears in the same pipeline as a website form.
Every engagement includes documentation, handover and a named contact.
What we deliver
What gets built
Six pieces that turn WhatsApp from an unmanaged personal phone into a channel with measurable response times.
Opt-in list building
Contacts are collected with clear consent at the point of purchase, on your site or in-store form, then stored with timestamp and source. Non-consented numbers are filtered out automatically.
Template and quick replies
You get an approved template set for order updates, reminders and confirmations, plus interactive buttons and lists inside the chat so customers reply with one tap instead of typing.
Status notifications
Booking confirmations, order shipped, payment received and invoice ready messages fire automatically from your system, triggered by real events rather than a manual send.
Shared team inbox
Every conversation lands in one queue with agent assignment, internal notes visible only to staff, transfer between agents and a full history that survives a phone change.
CRM and ad sync
Leads from Meta lead ads arrive in WhatsApp and land in your CRM with the campaign source attached, so ad spend, conversation and follow-up sit in the same report.
Why businesses choose this
Why this is worth doing properly
01
Policy-safe from day one
Messages go out only to people who opted in, through templates Meta has approved. That protects your sender number from the restriction and ban that ruins unverified setups.
02
Nobody answers twice
Assignment rules stop two agents replying to the same lead, and an internal handover note carries the context when a conversation moves to another shift or department.
03
Arabic and English routing
Flows detect the language of the incoming message and respond in kind, including the mixed Arabic-English style customers in Oman and the wider GCC actually use.
04
Chatbot knows when to stop
The bot handles FAQs and status checks, then escalates on sentiment, repeated questions or any request a machine should not answer alone. It hands over with full context.
05
Sandbox before live traffic
We test against Meta test numbers and a limited opt-in list first. When messages, windows and templates behave as expected, we open the channel to the full customer base.
Who we do this for
Who runs on WhatsApp here
Restaurants and catering
Taking table and event bookings, confirming orders by message, and pushing daily specials to a consented customer list.
Retail and electronics
Confirming stock availability, sending order updates and reservation messages without staff repeating the same answer all day.
Clinics and pharmacies
Appointment confirmations, reminder messages before visits and refill follow-ups, with questions routed to a person.
Real estate agencies
Qualifying enquiries, sending viewing confirmations and property brochures to opted-in leads instantly after an ad click.
Logistics and delivery
Proof of delivery photos, arrival notifications and rescheduling requests handled automatically through the driver route.
Beauty and wellness services
Filling slots from a shared calendar, sending reminders that cut no-shows, and confirming deposits before the appointment.
How we deliver
How we roll it out
Five stages from raw number to a channel the whole team can work from.
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01
Number and verification
We assess your existing number, register it on the Cloud API and submit business verification to Meta. This is the step with the longest lead time, so it starts first.
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02
Consent and templates
We map which messages you need, write them in Arabic and English, and submit them for approval while opt-in capture is added to your site, form or till point.
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03
Flow and inbox build
We build the automated answers, escalation rules and the shared team inbox with assignment and handover, then connect webhooks to your existing systems.
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04
Launch and monitor
We start with a limited opt-in audience, then widen. We watch delivery rate, response time, template rejections and opt-out rate weekly and adjust copy and timing.
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05
CRM integration
Conversations, contact details and campaign source flow into your CRM so the sales pipeline reflects everything customers send, with reporting on response and conversion.
Tools we work with
Platforms we work with
- WhatsApp Business Cloud API
- Meta Business Manager
- Twilio
- Node.js
- Laravel
- n8n
- Redis
- PostgreSQL
Questions
Questions worth asking
01 Why not just use a personal WhatsApp Business app?
The phone app has no API, no shared inbox and no record of which agent answered. Only the Cloud API connects to your CRM, supports automation and keeps the conversation when someone changes role or leaves. If your volume is small and one person covers it, the app may genuinely be enough.
02 How long does Meta approval take?
Typically a few days to two weeks, and it depends entirely on Meta, not on us. That is why verification is the first task. Business documents, a matching business email and a live website or landing page all speed it up considerably.
03 Will Meta block my number?
Not if you stay inside the policy: opt-in before you message, use approved templates outside the 24-hour customer service window, and respect STOP requests immediately. We configure opt-out handling on day one. Accounts can still be reviewed, so we keep your message quality and complaint rate low.
04 Do customers see a robot instead of a person?
They see your business name, not a bot label. Inside the customer service window, replies can be free-form; outside it, you need approved templates. You choose how much is automated, and anything complex is escalated to a named agent with the history attached.
05 What does it cost to run each month?
Meta charges per conversation, based on the customer country and message category, and there is no monthly platform fee from us. Hosting for the integration is small, typically a modest server or existing Laravel host. We show you the expected monthly conversation volume and the approximate Meta charge before you commit to anything.
06 Can we keep using our current number?
Usually yes, if the number is eligible and not currently registered to another Cloud API account. We check eligibility during the first call. In some cases we register a new number and migrate the contacts across, which we explain before anything changes.
Related services
Often delivered alongside this service
Website Development
Corporate sites, Laravel web apps and redesigns built for Muscat businesses. Arabic and English, mobile fast, SEO ready. Talk to Dastgir IT Services.
AI & Automation
Map your processes, then automate the slow ones with AI agents, n8n workflows and document extraction. See a working pilot before rollout. Talk to us.
API & System Integration
Connect your ERP, payment gateways, and cloud apps with stable API and webhook integrations built from Muscat for Oman and GCC businesses.
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Next step
Start answering messages after hours
Send us your WhatsApp number and business name. We will tell you whether it is eligible, what approval needs, and what it costs before you sign anything.
We reply during Oman business hours, Sunday to Thursday. · +968 9651 5039 | +968 9355 7155